service cloud specialist superbadge challenge 2

hmmm It has been a while, but I believe that just the "standard" profile is what you need. Thank you for your time and response. It was an interesting project, and I wanted to share some lessons learned from . As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Ive always thought this was pretty cool. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. . R&D, A project with Daddy: My favorite daily process! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I'm at a loss as to what I could be missing. I tried 10 different possibilities. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Thank you very much for such an interesting post. Thank you! Activate your knowledge groups and sub-groups. R&D, A project with Daddy: My favorite daily process! Back to the superbadge. If you need more help, leave a comment! Ensure you set up the routing for Advanced Cases properly. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Or "on demand email to case". Billing Topics (Billing_Topics) with Payments and Reimbursements. I ran into the same issue. But I have created this Data Category, so I'm not sure what the issue is. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. (Hint- The name of the component is not "entitlements"). I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I was creating 'wrong queue' queue . hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Keep working, great job i believe you should like my post home care specialists. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Review the steps to create the 'Cloud Technical Team Support Process'.". For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . These are instructions on the types of rules you need to make. Did you create a new console? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Modified 2 years, 1 month ago. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. If you can not, I'd look around at permissions. Ask Question Asked 2 years, 8 months ago. Did you start with a clone of the correct profile? It's likely something simple like an extra character. Ensure you create 'Billing Topics' for Knowledge." You will need it. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. But trailhead gives an error message back. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Sorry . Please guide me on this.Thanks. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Does this help? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Enter the billing service credentials in the custom setting. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. No idea what is missing. any ideas? Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. "my report is looking all correct. Also when i click on Overflow Assignee no records found window pop up. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. took me 2 hours to undersand that, and without your comment I could have been there forever!! But not sure what is causing the macro to not find the email template. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Thanks!!! Sign up for a free GitHub account to open an issue and contact its maintainers and the community. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. It's easy to miss. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I've had it take up to 24 hours :(. I'd just give it 24 hours then recheck the challenge. I've been stuck on this error message for two days! Something that helped was saving the report frequently. Click the cog in the upper right hand corner. Is knowledge set up correctly on the page layout? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. What item is on your lightning Case page layout to show Entitlements? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. (Hint- search in setup for "support process". Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. I am unable to rename the "Service" console , I receive this message when selecting Edit. Please post some details of what you have. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I am stuck at Step 3 - Create service level and actions. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Save & Activate.That helped me clear that error. Ensure Agents have access to Knowledge when viewing a Case." Hi I am getting the below error. 43 are for Admins. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Does this match the requirements? Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi All,I am currently stuck at challenge 4. Hi I am stuck in challenge 6. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I had problem with the chart, now everything is correct. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. If you need more help, leave a comment! @adityavarma chekuri try to name the support process only "Cloud Technical Team". Found my mistake (apart from taking it too literally). Ensure you create the Cloudy Weather Resolution automated action. I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure Agents have access to Knowledge when viewing a Case. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. You, my amazing reader, get more than tips for a Salesforce Superbadge. Make sure that the correct date range is selected. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. The demand for UI/UX design implementation is continuing to grow. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I've no clue what more I need to do to complete this challenge. The key word is "rename." Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I am getting mad over this error now. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I am stuck on challenge 5.